Effective Date: 9/28/2023

 

Thank you for choosing Bad Apple Supplements for your fitness and wellness needs. We are committed to providing you with high-quality products and excellent customer service. We understand that there may be times when you need to return a product or request a refund. This Refund and Returns Policy outlines our procedures and guidelines for such situations.

 

1. Returns Eligibility

Before initiating a return, please review the following eligibility criteria:

• You must request a return within 30 days of the date of purchase.
• The product must be in its original, unopened packaging, and in the same condition as when you received it.
• Products that are damaged, tampered with, or have broken seals are not eligible for return.
• Personalized or customized products are not eligible for return unless they are damaged or defective.

 

2. How to Request a Return

To request a return, please follow these steps:

a. Contact our Customer Support Team:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Business Hours: [Insert Business Hours]

b. Provide the following information:

• Your order number
• The name of the product you wish to return
• The reason for the return

c. Await confirmation from our Customer Support Team with further instructions.

 

3. Return Shipping

Customers are responsible for the cost of return shipping unless the product is damaged, defective, or the return is due to an error on our part. We recommend using a trackable shipping method to ensure that your return reaches us safely. Bad Apple Supplements will not be responsible for lost or misdirected returns.

 

4. Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund:

• If your return meets the eligibility criteria, we will process a refund to the original payment method used for the purchase within [Insert Number] business days.
• Refunds may take some time to appear on your credit card statement, depending on your financial institution’s processing time.

 

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support Team within 7 days of receiving your order. We will provide instructions on how to return the item or resolve the issue, including providing a replacement product or issuing a refund.

 

6. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product for a different item, please follow the return process as outlined in this policy, and then place a new order for the desired item separately.

 

7. Restocking Fee

A restocking fee may apply to certain returns. This fee, if applicable, will be communicated to you during the return process.

 

8. Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Support Team using the contact information provided in section 2 above.

 

9. Policy Changes

Bad Apple Supplements reserves the right to amend this Refund and Returns Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

 

Thank you for choosing Bad Apple Supplements. We appreciate your business and are here to assist you with any concerns or inquiries you may have. Your satisfaction is our priority.